Privacy Policy

Information We Collect

We collect the following types of information:

• Personal Details: Name, email address, phone number, date of birth
• Booking Information: Travel dates, destinations, hotel preferences, special requests
• Payment Details: Credit/debit card information (securely processed through encrypted payment gateways)
• Website Usage Data: IP address, browser type, pages visited, time spent on site
• Communication: Emails, chat messages, phone calls with customer support

How We Use Your Information

We use your information for the following purposes:

• Process Bookings: To confirm and manage your travel reservations
• Customer Support: To respond to inquiries, provide assistance, and resolve issues
• Marketing: To send promotional offers, newsletters, and travel deals (only with your consent)
• Service Improvement: To analyze website usage and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Security: To detect and prevent fraud, unauthorized access, or illegal activities

Sharing Your Information

We may share your information with:

• Service Providers: Hotels, airlines, tour operators, and other travel service providers necessary to fulfill your booking
• Payment Processors: Secure third-party payment gateways to process transactions
• Business Partners: Trusted partners who assist us in operating our website and conducting business
• Legal Authorities: Government authorities, law enforcement, or regulatory bodies when required by law
• Business Transfers: In connection with any merger, sale, or acquisition of our company

We do not sell or rent your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Limited access to personal data by authorized personnel only

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to processing of your data for marketing purposes
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at hbstravell@gmail.com

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for accounting and legal purposes.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date.

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