Frequently Asked Questions

How do I book a tour package?

You can book through our website by clicking the "Book Now" button on any package, or contact us directly via WhatsApp (+995 555 165 926), email (info@hbstravel.ge), or phone. We'll guide you through the booking process and answer any questions.

What payment methods do you accept?

Currently Available:

• International bank transfer (Wire Transfer) - Secure and reliable
• Bank details provided upon booking confirmation

Coming Soon:

• Credit cards (Visa, Mastercard)
• Debit cards
• Secure online payment gateway

We are implementing secure online payment processing with PCI DSS compliant payment gateways. All payments will be protected with 256-bit SSL encryption. Until then, we process all payments through secure international bank transfers.

Do I need to pay the full amount upfront?

No. A minimum deposit of 30% is required to secure your booking. The remaining balance must be paid at least 14 days before your travel date. For bookings made within 14 days of departure, full payment is required.

Are there any hidden fees?

Absolutely not! All prices quoted include the services specified in the package description. The only additional costs would be items clearly marked as "not included" such as international flights, personal expenses, optional activities, or travel insurance.

What currency are prices quoted in?

All prices are quoted in US Dollars (USD). If you pay in a different currency, your bank's exchange rate will apply, and there may be additional bank or conversion fees charged by your financial institution.

Is my payment information secure?

Yes! Currently, all payments are made via secure bank transfer. We are implementing online payment processing with PCI DSS Level 1 certified payment processors. Once online payments are available, all transactions will be protected with bank-level 256-bit SSL encryption, and we will never store complete credit card information on our servers. Your financial data will be completely secure.

What is your cancellation policy?

For tour packages:

• More than 14 days before departure: 80% refund
• 7-14 days before departure: 50% refund
• Less than 7 days before departure: No refund

Processing fees and bank charges are non-refundable. See our Refund Policy for complete details.

How long does it take to receive a refund?

We process refunds within 10-14 business days from the approval date. The time for funds to appear in your account depends on your bank or card issuer and may take an additional 5-10 business days.

Can I modify my booking instead of canceling?

Yes! We understand that plans change. Contact us as soon as possible to discuss modification options. Changes are subject to availability and may incur fees from our suppliers. Date changes requested more than 14 days before departure are usually easier to accommodate.

Do I need a visa to visit Georgia?

Citizens of over 90 countries can enter Georgia visa-free for stays up to 365 days. This includes EU countries, USA, Canada, Australia, UK, Japan, South Korea, and many others. Please check with the Georgian embassy or visit geoconsul.gov.ge for the latest visa requirements for your nationality.

What documents do I need to travel?

Essential documents include:

• Valid passport (with at least 6 months validity from departure date)
• Booking confirmation from HBS Travel
• Travel insurance (highly recommended)
• COVID-19 vaccination certificate (if required at time of travel)
• Return or onward travel tickets

Is travel insurance required?

While not mandatory, we strongly recommend comprehensive travel insurance covering medical expenses, trip cancellation, lost baggage, and emergency evacuation. It provides peace of mind and financial protection for unexpected situations.

What is the best time to visit Georgia?

Georgia is beautiful year-round! Spring (April-June) and Autumn (September-October) offer mild weather and are ideal for sightseering. Summer (July-August) is perfect for beach holidays in Batumi. Winter (December-March) is great for skiing in Gudauri and Bakuriani. Each season has its unique charm!

What's included in the tour packages?

Our packages typically include:

• Hotel accommodation (3-star or 4-star options)
• Daily breakfast
• Airport transfers
• Transportation during tours (comfortable vehicles)
• English-speaking guide
• Entrance fees to attractions mentioned in itinerary
• Selected meals as specified

Each package page lists detailed inclusions and exclusions.

Can I customize my tour?

Absolutely! We're happy to customize tours to match your interests and preferences. Whether you want to add extra days, change hotels, include specific activities, or create a completely custom itinerary - just contact us and we'll create a personalized package for you.

What size are your tour groups?

We offer both private tours (just your group) and small group tours. Group sizes vary by package but are typically kept small (8-16 people) to ensure a personalized experience. Many of our packages offer pricing tiers based on group size - larger groups get better per-person rates.

Do you provide vegetarian/special dietary meal options?

Yes! Please inform us of any dietary requirements (vegetarian, vegan, gluten-free, allergies) at the time of booking. We'll coordinate with restaurants and hotels to accommodate your needs. Georgian cuisine has many excellent vegetarian options!

What currency is used in Georgia?

The official currency is Georgian Lari (GEL). USD and EUR are widely accepted in tourist areas. ATMs are readily available in cities, and credit cards are accepted in most hotels, restaurants, and shops in major cities.

Do I need a local SIM card?

It's recommended! Georgian SIM cards are inexpensive (around $5-10) and offer good coverage and data plans. You can purchase them at the airport or any mobile provider shop. Major providers include Magti, Beeline, and Geocell. Bring your passport for registration.

Is English widely spoken in Georgia?

In tourist areas, hotels, and restaurants in major cities, English is commonly spoken. However, in rural areas, English may be limited. Don't worry - our guides are fluent in English and will assist you throughout your journey. Georgian people are very friendly and helpful!

What should I pack for my Georgia trip?

Essentials to pack:

• Comfortable walking shoes
• Layered clothing (weather can vary)
• Sunscreen and sunglasses
• Power adapter (220V, European plugs)
• Camera and chargers
• Light jacket or sweater (even in summer for mountain areas)
• Modest clothing for church visits

Is Georgia safe for tourists?

Yes! Georgia is considered one of the safest countries in the region. Crime rates are low, and Georgians are known for their hospitality. As with any destination, use common sense, be aware of your surroundings, and keep valuables secure. Tourist areas are very safe.

Will I have emergency support during my trip?

Absolutely! You'll receive an emergency contact number that's available 24/7 for active bookings. Our team is always ready to assist with any issues or emergencies. Your guide will also be with you during tours to provide immediate support.

What happens if I get sick during my tour?

Contact your guide or our emergency line immediately. We'll help you find medical care. Georgia has good healthcare facilities in major cities. This is why we strongly recommend travel insurance that covers medical expenses.